Got questions? We’ve got answers.

We’ve compiled this list to address the most common questions and concerns that customers have about our services, products, and policies. If your question isn’t addressed below, or if you would like more information, please feel free to Contact Us. We’re committed to providing you with the best customer experience possible.

General Information

Think of us like the digital equivalent to Half-Priced Books. While our main focus is on offering an extensive assortment of e-books at unbeatable prices, much like books are the foundation of Half-Priced Books, our catalog also embraces the diversity of reading and learning materials that go beyond traditional books. From comprehensive educational materials and intricate guides to captivating fiction and insightful non-fiction, our offerings cater to a wide array of interests and needs. We want to deliver content that educates, entertains, and inspires, all while ensuring exceptional value.

The Portable Document Format (PDF), developed by Adobe Systems in the 1990s, has become the standard for document sharing due to its universal compatibility across devices and operating systems like Windows, Mac, iOS, and Android. Its ability to preserve the layout and content of documents exactly as intended makes it ideal for digital content.

Our products are searchable, printable, and in most cases, come with a full table of contents for frustration-free navigation.

Ordering and Payment

Browse our catalog, add desired items to your cart, and proceed to checkout. Our order process is streamlined for fast checkout, with no account creation required, simplifying your shopping experience.

We accept major credit cards: Visa, Mastercard, American Express, and Discover; Apple Pay on iOS devices; and we will be introducing cryptocurrency payment options soon.

Ensuring the safety of your data is a responsibility we do not take lightly. Our commitment is reflected in how we handle your information—using it solely to deliver our products to you and never sharing, selling, or disclosing it to third parties. 

The entire website uses HTTPS, and our checkout is 256-bit encrypted, upholding the highest standards of security. Your payment info is handled by our payment processor, and never seen or stored by us. As a TrustedSite Certified business, we can guarantee a secure transaction environment, emphasizing our dedication to your data’s integrity and confidentiality.

If your card is declined during checkout, it’s often due to a mismatch in the information provided, such as billing details not aligning with what your bank has on file. To resolve this, please double-check your payment information for accuracy, including the card number, expiration date, CVV, and postal code. If the issue persists, we recommend contacting your card issuer for further clarification or trying an alternative payment method.

We offer our customers the benefits of a Price Guarantee, both pre- and post-sale. We will match a competitor’s price up to 30 days after your purchase date. Before a sale, we issue a coupon code; post-sale, we issue a refund for the difference.

Product Information and Requests

Select books in our catalog have a preview available on it’s product page. We always try to provide detailed descriptions to help you make an informed decision.

Yes! Please Contact Us with your request, and we will do our best to accommodate it.

Account Management

No. We have disabled accounts for a faster checkout process, so you will not need to create an account to place an order or retrieve past orders.

You can retrieve your past orders through the link provided in your order confirmation email. If you need help, please let us know, and we will assist you.

After-Purchase Support

You’ll get instant access and be able to download your items to your device immediately following checkout. A confirmation email containing a link to access your order in the future will be sent to your email address.

If you encounter any problems with downloading or accessing your order, please Contact Us immediately. We are here to ensure a smooth and hassle-free experience.

We can process a return the same day as your request, within 30 days of the purchase date, for a refund back to the original form of payment.

Please be aware there may be a 10% deduction from the refund amount to cover the cost of fees incurred by our payment processor. This measure is crucial for us to continue providing quality service while sustaining our business.

For a hassle-free refund, simply reach out to us via the Contact Us page. Our team is committed to processing your request on the same day, demonstrating our dedication to your satisfaction and trust in our services.

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